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Frequently Asked Questions


How will my order be packaged?


Stationery sets are packaged in a clear box with a Simply Embellish designs label. Invitations are packaged in clear cellophane.


I didn't see a standard photo card template that I liked. Are your styles customizable?


Items or text can be added to or subtracted from one of our standard styles. You can also create a custom design order based on your preferences, or create a card similar to one of our template designs. Please note that there will be a design fee depending on the complexity of the customization. Contact us by Email for more information.


What if the template only has 3 photos but I would like 4 or 5? Is there an additional customization fee to add photos?


Generally, we can easily add a few photos at no additional charge. Please note that the layout of a design may have to change slightly depending on name and/or photo provided. We will do our best to match the original design you selected. If it is beyond basic changes or requires a vastly different design, we will contact you to discuss customization fees.


My printed card is darker than it appeared on my computer monitor. Why is this?


Each computer monitor is callibrated differently which means that colors may appear darker or lighter than the actual printed card. Simply Embellish Designs is not responsible for color variations in printed cards.


Can I use a professional portrait or photograph on my cards?


Professional portraits and photographs remain the property of the photographer who took the picture. We will gladly use a professional photograph or portrait if you obtain written permission from the photographer for us to use it. You must send us a copy of the signed, written release or permission form along with your photo or order. It must specifically grant SimplyEmbellish.com permission to use and edit the photograph for the purpose of creating and reproducing your cards.


Do envelopes cost extra?


No. Envelopes are included in the price of the photo cards.


Will I receive a proof before my announcement is printed?


Yes. A link to view your proof will be e-mailed within 3 business days of receiving your order details and photographs. Any changes can be made at that time, and a revised proof will be sent. Once you approve the proof, it is final and goes to print. We encourage you to carefully check the proof for any mistakes, as we are not responsible for any errors once the proof is approved.


Will you ship my order overnight express if I am in a hurry?


Expedited shipping services are available. Please contact us for prices and more information.


What if I change my mind? What is your cancellation policy?


If you change your mind before finalizing your proof, no payment is due. If you want to use a different photo there is a $10 design fee (please keep in mind that unlimited revisions are for one base design only). Completed orders are non-refundable and returns are not accepted. A proof is provided for this reason and ask that you check all information on the proof very carefully. Once your proof is approved, we are not able to make changes or refund your money.


Will you touch-up/edit my photographs?


Yes, basic touch-up (color tone, removal of blemishes, baby acne ...) is available at no additional charge. If you have any specific suggestions, please note them when ordering. Editing such as converting to sepia or black and white, cropping ... are included at no additional charge as well.


How should I send my photo? Can I send more than one photo?

Email

When e-mailing your photographs (.jpg files) please make sure they have been saved at a high resolution (at least a 4x6 at 300 dpi which is 1200x1800 pixels) and that they are the original full image. Please do not crop or edit the picture yourself. You may have to send one photograph at a time depending on what your e-mail allows for file attachments. Send as many photographs that you want to the email listed at the bottom of the page.

Mail

Mail your printed photographs to us and we will scan them for no additional charge. Your photographs will be returned with your photo announcement order. Please email for a mailing address.


Should I send the photos corrected?


We prefer the original, untouched photos. This way we can make changes accordingly without loosing quality because the photos have already been edited. We can do all of the necessary changes like acne removal, changing to black/white or sepia (or a variation of the two - so beautiful!), removing backgrounds, and more. Just let us know if there's a particular problem or issue with a photo if it is used.


What if the digiatal image is too large to send, or I have a real photograph I'd like used?


No problem. If the photo is too large to send using your email account, you may need to create a free acount with yousendit.com and send it that way. If you have a real photograph that you would like used in your announcement order and would like us to scan it for you, please email us for the information on where to send your photos. We will then scan your photo for you and return it upon completion. We do not keep your photo.


Is there a minimum quantity I must order?


For most of our designs, yes, there is a minimum order requirement. Most of the requirements will be listed under the "additional details" section on the products page, or when you try to add below the minimum quantity the cart will ask that you meet the minimum.


Can I reorder later?


Of course! We keep each design on file for easy reordering just contact us at customerservice {at} simplyembellish {dot} com or through our contact page. Special Note: All minimum quantity requirements will apply on the re-order.


I haven't heard back from my proof request, and it's been at least 72 hours.


We email all proof requests during the next business day during business hours (keep in mind we're closed on Sunday and holidays) to let you know the status of your order and when to expect your proof, so if you haven't received an email within 72 hours, there may be a problem. With spam filters, there is the occasional problem that the emails you want get sorted to your junk or spam box, so please check there in case the email we sent you was directed there.


Can I get my cards in another language other than English?


Yes. Specify this request during your order process. The designer assigned to your order will contact you directly to discuss details. Ordering cards to be printed in a language other than English may require you to supply all the card text with increased detail.


I can't wait to see the final product...what shipping method do you use?


We use USPS Priority Mail shipping service (2-3 day delivery time). Please email us if you would like to inquire about overnight service for an additional charge.


My order is a gift. Can you send it directly to the recipient?


Absolutely. If your order is a gift, I will include a gift message and email the receipt to you.


Do you do custom work?


I love creating custom invitations, announcements, and stationery. Contact me at karen {at} simplyembellish {dot} com for a consultation.